Waiting Time is $51 per hour, billed in 5 minute increments. It begins five
minutes after the scheduled reservation time on non-airport pick ups.
Guaranteed Waiting Time may be requested at the time of reservation. This will guarantee that the chauffeur waits at the location regardless of circumstances for up to 2 hours, billed at hr. rate.
On-Demand (a.s.a.p. or “now”) calls in Manhattan…If a call is made for a pick-up in less than 30 minutes, it will be considered a live call, and the closest available car will be sent.
Sedan Charge by the hour in Manhattan is based on a 2 hour minimum and billed at $50 per hour.
Specialty Vehicle Rates
SUV, stretch limousine, van and busses must be requested at time of reservation. Call for SUV, 14, 24 passenger or 56 passenger vehicles.
SUV rates - ALL Hourly Trips are BILLED GARAGE TO GARAGE
· Pick and drop in within 5 boroughs - $90 + 20% gratuity + service + 2% surcharge {Making 1 or more stop use hourly
· borough rate below}
· Boroughs to LGA(no stops) - 90 + 20% gratuity + service + tolls + pkg and M&G (if applicable) + 2% surcharge
· Boroughs to JFK or NWK(no stops) - 110 + 20% gratuity + service + tolls + pkg and M&G (if applicable) + 2% surcharge
· Trips within the boroughs making 1 or more stop - 65 per hour; 2 hour minimum garage to garage + 20% gratuity + service + tolls (where applicable) + 2% surcharge
· Trips from any local airport to an OT destination - 65 per hour; 2 hour minimum garage to garage + 20% gratuity + service + tolls (where applicable) + 2% surcharge
· Non- airport OT trips - 65 per hour; 3 hour minimum garage to garage + 20% gratuity + service + tolls + 2% surcharge
CANCELLATION must be no less than 2 hours prior to pick-up time or the full rate will be charged.
Tolls will be charged for both ways on any out-of-town trip. New York airport transfers will incur only one-way toll charges.
Van rates (14 seats) are $75/hour plus 20% gratuity, plus tolls and taxes, with a 4 hour minimum out of Manhattan, 2 hour minimum in Manhattan.
GDS Integration- reservations placed through third party and travel agency systems, such as Sabre, GGA, GT3, Apollo, Cliqbook, etc., will incur an additional service fee of $4 per reservation.
Events and Parties
Events and parties must be scheduled at least two weeks in advance. Check for availability in November for December parties. Rates will be based on your contracted rate plus 15% gratuity.
On-Site Dispatching is recommended for your events and for reliable fulfillment of transportation for groups leaving a common location. It is mandatory for events requiring 15 cars or more. Trained personnel are in constant radio communication with the base and account manager to assure prompt service. The rate is $40 per hour, with a 2 hour minimum.
Theatre Call service is available for those special nights out on the town. Your chauffeur will drop you off in front of the theatre and then meet you after the show. This service is by reservation only. Be sure to state exact show starting and ending times. The car will wait for you at the standard hourly rate. If you prefer a separate drop off and pick-up, they will each be billed at a 2 hour minimum fare.
Holidays- A special $25 per-ride surcharge will be applied on the 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Day, and New Year’s Eve and Day. In addition, 30% gratuity will be applied to all fares to compensate our driver’s for taking time from their families. All airport pick-ups will be inside by baggage claim during these times.
City-Wide Emergencies
Reservations during disasters, transit strikes and city emergencies will only be taken if and when vehicles become available. Rates will be our standard non-discounted rates with an additional 50% surcharge plus 15% gratuity. Mass transportation services via shuttle vans and busses and ride sharing will be billed in the standard point-to-point manner per passenger plus the surcharge.
Sporting Event and Concert transfers are charged an additional $12 for these locations: Yankee Stadium, Shea Stadium, National Tennis Center, Forest Hills Tennis Center, and Chelsea Piers. All rides to the Meadowlands/Giant Stadium for sporting events and concerts will be billed on an hourly basis, garage to garage, with a four hour minimum, with the driver waiting.
Package Deliveries are billed at standard rates plus $5 service charge for up to 25 lbs. plus applicable
parking charges. Call for other prices.
No Show charges are billed under the following conditions:
For Manhattan –
· · The job is cancelled by within 30 min. of scheduled pick-up time for Manhattan and one hour for Borough…or,
· · We contact you, the customer, or affiliate and you confirm a No Show…or,
· · Passenger does not show after a total of 15 minutes after scheduled pick-up.
· · We charge a $25 flat fare plus applicable fees, taxes and surcharges for all Manhattan no-shows.
· Note: the above conditions apply to New York City based accounts. Accounts based in other areas will be billed full rate for No Shows.
Airport Rides –
Airport Wait Time Limit – we will release a vehicle from an airport pick up 30 minutes after actual posted arrival time for domestic flights, and 45 minutes for international flights, if no contact has been made with the customer, or the customer did not call to advise of a cancellation or flight change. This limit may be modified based on individual account terms and requirements. Waiting time will be billed for at full fare after the complimentary period of 15 minutes. This does not apply to flight delays.
· · No show charges also apply if we contact the customer and he/she confirms a No Show…or,
· · Passenger does not show after a total wait time after scheduled arrival time.
This does not apply to flight arrival delays.
Passengers MUST call us immediately if they do not see their chauffeur. Passengers that do not contact us and take an alternative means of transportation will be billed the full rate. East Coast will attempt to contact passengers given reasonable resources whenever a chauffeur has difficulty locating them. ALL RESERVATIONS must contain a passenger cell phone number.
· · Charges also apply if a job is cancelled within:
45 min. of scheduled arrival time for LGA
1 hour for JFK
1 hour for Newark
of scheduled pick-up time…or,
· Passenger is required to call us to cancel or reschedule the reservation whenever his/her flight has been cancelled. The passenger cannot assume that we will still dispatch a vehicle if he/she takes another flight.
FLIGHT CHECKING/TRACKING
East Coast's systems are linked with the FAA flight tracking systems. Flights may also be tracked through airline portals. Note that flight tracking only provides "wheels down" time, not gate arrival time. Unless specifically advised at time of reservation, East Coast will adjust the pick-up time based on last posted flight check 60 minutes prior to pick-up.
Flight Diversion
· If a flight is diverted to another airport after the car has been dispatched or is already on scene, a no-show charge will be applied. Refunds for these charges will have to be filed with the airline. Most airlines have a Waivers & Favors program.
Out-of-Town Trips –
· · The job is within 2 hours of scheduled pick-up time (NY upstate east, NJ, CT, PA, all other N.E. states require 4 hour notification)…or,
· · We contact you, the customer, or affiliate and you confirm a No Show…or,
· · Passenger does not show after a total of 1 hour after scheduled pick-up.
Changes & Cancellation
Changes must be called in no less than 30 min prior to reservation time for Manhattan pick-ups, and one hour for Borough pick-ups. Cancellations must be requested by phone, and a cancellation confirmation number must be received. Previously placed online reservations may be cancelled online. Confirmation must be received for online reservations to be confirmed. Cancellations will not be accepted via e-mail. We can only accommodate the best we can based on availability when changes are made on short notice. Cancellation charges are billed at $25 per reservation if called in less than 30 minutes from scheduled pick-up in Manhattan. Out of town cancellations must be called in a minimum of 2 hours before scheduled pick-up for locations up to 50 miles from mid-Manhattan, 3 hours for locations 51-100 miles, and 4 hours for locations beyond 100 miles, or full fare will be charged. See above for airport cancellation charges.
Cancellations for National Service (out of the NY tri-state area) 6 hours minimum before requested pick-up time, otherwise full fare will be billed.
Cancellations for International Service - reservations must be cancelled 24 hours before pick-up time, otherwise full fare will be billed.
Cancellation On Site; full charges will be applied whenever a vehicle is released from its assignment by the passenger or representative of the passenger while the vehicle is already on site.
Children and Pets
Child Seats are available at an additional $25 per trip (chauffeurs travel off route to obtain seats)
Pets - most vehicles have a pet restriction due to luxury interiors; unless pet is in a small carry-on cage. All other pets will require specially assigned vehicles at an additional charge of $25 over regular rate.
NOTE: East Coast will not pick up unattended children and/or pets. An adult must accompany these travelers even if the destination is to a guardian.
Foreign Language skilled chauffeurs are available at an additional $50 per hour with the exception of
Spanish speaking chauffeurs at $20 per hour.
Local Cellular Phone usage will be billed at $2 per minute.
Luggage exceeding the limits of a sedan’s trunk space will require an upgrade to a van or SUV (typically more than 3 suitcases)
Airport Pick-Ups are always booked as inside pick-ups unless a curbside pick-up is specified. Parking will be charged for additionally. This meet-and-greet service is billed at $11 additional. The chauffeur will meet you at baggage claim and escort you to your vehicle. Look for our sign with your name on it. As usual, parking, tolls and gratuity are additional.
Note: We will make check the current status of flights to minimize unnecessary
waiting time. We do request that you keep our reservationists current on any flight or arrival time
changes; otherwise we will be required to charge for waiting time or bill as a no show.
Service Fees – customary service fees charged for include the 2% New York State Surcharge (mandatory), a Voucher processing fee of $4, and driver’s gratuity (tip) of 5-20% depending on service type, vehicle and contract rate.
Fuel Surcharges - fuel surcharges will be imposed based on average fuel prices as stated by the AAA reports for the NY Metro region. Rate surcharges are reflected in the following table.
Taxes and State Regulated Fees - East Coast is required to charge a 2% New York Black Car Fund Worker's Compensation fee on all ride totals. In addition, as of October 1, 2006, the State of New Jersey has placed a 7% service tax for the total on chauffeured services (N.J.S.A. 54:32B-8.11). East Coast is also required to collect New York State Sales Tax as of June 2009. This tax varies with the pick-up county. Contact our billing department for details.
Miscellaneous Charges on an Invoice
Items falling under the heading Misc. on an invoice include Baby Seats, Holiday Surcharges and Fuel Surcharges.
Billing Reconciliation and Credits
All billing disputes and requests for adjustments and credits must be submitted within 30 days and in writing, otherwise it will be considered final.
Corporate Travel Managers
Most billing issues are a result of minor, but time consuming, misunderstandings of the basic processes
behind the service agreement. Travel Managers are requested to advise associates of the terms and
conditions between East Coast and their firm.
Specific protocols of voucher processes, authorized user lists, authorized callers, department numbers,
credit card usage and reservation protocols must be reviewed. Your Account Manager will be
more than happy to work with you to draft a policy and procedures statement to help your
associates expedite their chauffeured transportation needs.
Rate Tables will be provided based on agreed to terms and geographic requirements.
Confidentiality and Protocols: East Coast maintains a high level of integrity and confidentiality in regards to any and all client information, billing and usage parameters. East Coast will never disclose such information without the express consent of the authorized client contact. East Coast expects all clients to observe similar levels of confidentiality in regards to disclosing East Coast’s pricing, policies and processes to competitors. East Coast also expects its clients to advise us immediately in the event a driver solicits the client’s account for work outside of East Coast. Clients cannot establish direct supplier relationships with drivers still under the East Coast operating license. Supplier relationships established with East Coast drivers, either through direct or indirect solicitation, is viewed as unethical business practices and may violate certain Taxi and Limousine Commission regulations. It is East Coast’s policy to always have a high level of communication with its clients regarding such issues.
Terms and Conditions may be subject to change. Please check this website periodically. Revised items will be in blue.
